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Logitech Mouse Not Working

Logitech’s wireless mice and keyboards are easy to use and require little or no setup. If the device fails to register with your PC, it’s usually easy to troubleshoot and locate the issue.

When you’re suffering from a Logitech mouse not working, you should start by performing physical checks before moving to troubleshoot the system and device configurations.

As the Logitech mouse works with a 2.4 GHz wireless receiver, it could be that the wireless radio lost connection with the mouse.

To reestablish a connection with the mouse, you will need to reset the connection.

Resetting the Mouse’s Wireless Radio Connection

Depending on the product, the mouse may or may not have a reset switch located on the bottom of the device.

If you’re using the Logitech M185 model, there will be no dedicated reset switch available. To reset the mouse’s wireless connection, follow the steps below.

1. Access the Mouse’s Power Switch

Although the mouse automatically switches off when not in use for a certain time, the optical sensors will detect any movement and switch on the mouse.

However, Logitech recommends that you always switch off the mouse during extended periods where it’s not in use. While the sensors do not consume a lot of power, if you do not manually switch it off, the battery life will suffer.

If your Logitech M185 is not turning on, you’ll need to verify if the battery isn’t dead and replace it if necessary.

  1. Switch the mouse off, wait a few moments and then turn it on again.
on/off Switch
Switch the Mouse On and Off

Move the mouse after placing it on the mouse pad to see if the PC recognizes the device. As these models of mice do not come with an LED power indicator, you’ll need to test the power by moving it and looking for the cursor on the PC’s screen.

If the PC doesn’t detect any movement, try replacing the battery.

  1. Open the battery compartment.

Slide Open

Open Battery Compartment

  1. Remove the current battery and replace with one you know has power. Then close the compartment and switch the mouse back on to see if it registers with the PC. This also counts as a hard-reset for the mouse, so if the wireless receiver was the cause of the problem, it could start working after removing and replacing the battery.

2. Check the Wireless Dongle

The Logitech mouse M185 comes with a wireless dongle that fits into one of the PC’s USB slots. During extended periods of use, the PC may no longer recognize the USB dongle.

  1. Remove the dongle from the USB port.

Remove USB Dongle

Remove USB Dongle

  1. Perform a reset on the mouse by removing the battery (as described in the previous section). Wait a few moments before replacing the battery. Switch on the mouse before reinserting the dongle into the PC’s USB port. Move the mouse on the mousepad to see if the computer recognizes the device.
  2. If the PC still doesn’t recognize the mouse, you can try a different USB slot. Some USB ports may stop recognizing devices over time (depending on how other devices configured the port). By using a different USB port, the device may start working again.
  3. It is also possible that you didn’t properly insert the dongle into the USB slot. Remove the dongle and push it into the slot as far as is possible, while not applying undue force. The dongle should slip into the port without a lot of resistance, and if you inserted it correctly, the entire metal part should not be visible from the USB slot.
  4. If the Logitech mouse still doesn’t register with the PC, you’ll need to check the software settings.

Checking Device Driver and Software Settings

After doing a hardware reset on both the mouse and the wireless dongle, if the PC still doesn’t recognize the device you’ll need to check the software settings.

Usually, once you insert the dongle and turn on the mouse, the PC will automatically install the necessary software and drivers.

However, during this operation some things can go wrong that requires user intervention. Logitech mouse not working.

1. Check the Device Manager for Driver Updates

The Device Manager in Windows is where you can check all device statuses and troubleshoot issues. As the Logitech M185 Wireless Mouse supports all major Windows Operating Systems (OS), the procedure for accessing the Device Manager may differ slightly. The following steps apply to Windows 10 users.

  1. Hit the Windows Key on the PC’s keyboard.
Hit the Windows Key
Hit the Windows Key
  1. Type “Device Manager” in the Search Box.
Search Device Manager
Search Device Manager
  1. After typing “Device Manager,” click on the top result to start the application.
Open Device Manager
Open Device Manager
  1. Locate the “Mice and other pointing devices” section and expand to locate the Logitech mouse.
Locate Logitech Mouse
Locate Logitech Mouse
  1. Use the Right Hand Mouse Button (RHMB) to open the context menu.
RHMB for Context Menu
RHMB for Context Menu
  1. On the Context Menu, you can update the driver, view device properties, uninstall, or disable the device. To continue troubleshooting, first try to update the driver by clicking on “Update driver.” Windows will give you the option to automatically search for updated drivers, or to select one from a list. To update the driver, choose “Search automatically for updated driver software.”
Automatically Search for Drivers
Automatically Search for Drivers
  1. Windows will now connect to the internet and search for updated drivers from Logitech. Depending on the result, you’ll receive a prompt that Windows installed the latest driver or receive a notification that the driver is up to date. If you’ve received the prompt that Windows is using the latest driver, close the dialogue.
Close Driver Update
Close Driver Update

2. Updating the Device’s Firmware with Logitech Firmware Update Tool

If you still experience issues with your Logitech mouse not working, you may need to update your device’s firmware using the Firmware Update application.

As drivers and device software regularly receive updates from the manufacturer, keeping the software up to date with the latest version is important.

For the best performance, you should visit this page and download the latest Logitech Firmware Update Tool.

  1. Download the latest Logitech Firmware Update Tool.
Choose Download Option
Choose Download Option

Note there are two different options to select. The first will download the latest software from Logitech’s site, while the second option will use Driver Support to manage your drivers. With Driver Support’s solution, drivers will update automatically as new versions become available. For more information, see the section below.

  1. Once you downloaded the software, locate the file in the download folder and double-click to start the software. When prompted, click “Run” to continue.
Start Firmware Update Tool
Start Firmware Update Tool
  1. On the Splash Screen, select “Continue” to start updating the mouse’s firmware.
Update Mouse Firmware
Update Mouse Firmware
  1. The software will scan the PC for any connected receivers and update the device with the latest firmware.
Update Device Firmware
Update Device Firmware
  1. If the software does not detect any devices, it may point to faulty hardware. As Logitech provides a warranty with the device, you may need to take the mouse to the retailer or contact Logitech support to find out how to fix or replace the faulty unit. This is only if the device still has a warranty, which can be between one and three years, depending on where you bought the mouse and which model you are using.

Using Driver Support to Manage All Device Drivers

Manually searching and updating drivers is time-consuming and finding the correct drivers can be complex.

Device manufacturers constantly update drivers to provide new security patches, new features, and to improve functionality.

It is very important to ensure you are using the latest drivers for all you Logitech keyboards or mice. You should use Driver Support to manage all your drivers for you.

Driver Support creates a catalog of all your hardware and once you register the software it will download and install all the latest drivers directly from the Original Equipment Manufacturer (OEM).

Additionally, Driver Support includes Active Optimization technology that will drill into the device specific settings and ensure the maximum performance from all your hardware.

To take control of your PC and ensure all your hardware remains optimized and functioning, Give DriverSupport | ONE a try today! today.