Driver Support/ knowledgebase/ Logitech HD Pro Webcam C920 Driver Updates and Troubleshooting

Logitech HD Pro Webcam C920 Driver Updates and Troubleshooting

If your webcam has come to a standstill, it might be time to look into a driver update for your Logitech HD Pro Webcam C920.
Working through simple steps can help you determine if your webcam needs a driver update and how to perform this task. Here’s how you do it in just a few minutes.

Logitech HD Pro Webcam C920

The Logitech HD Pro Webcam C920 shoots full HD 1080p video that’s fast and smooth and works on most computers. You can upload directly to social media and even take 15-megapixel snapshots.

The webcam includes 20-step autofocus that helps to ensure you get just the right shot whether you are sitting still or trying to capture live action. The wide-angle lens provides a wide field of view for less camera movement.

It’s also got one of the best microphones available for clear, crisp sound.

The device also allows for 720p video calls.

The Logitech webcam can be mounted on an LCD screen, laptop, tabletop, or tripod and works on Windows and Mac operating systems.

Why Is My Logitech HD Pro Webcam C920 Not Working?

With so much functionality, you’ll want to get your Logitech HD Pro Webcam working again quickly if there’s a problem. Start with these troubleshooting tips.

Check the USB Connection

The Logitech webcam connects to your computer via USB cable. Check that connection to make sure the cable is inserted snugly into the proper port.

Over time and with use cables can get disconnected inadvertently. This is a common issue with a simple solution. Look for a light to show that everything is connected correctly.

Note that this webcam uses the USB as a connection point and power source, so there is only one cord.

Restart Your Computer

From time to time, a malfunctioning webcam can be the result of a computer that needs a restart.

Restarting your computer can clear error messages from background tasks that you might not know about or remove bugs from the system.
Restart your computer and try to use the webcam again.

Still not recording? You might have a Logitech driver that’s out of date.

Update the Webcam Driver

The final troubleshooting step is to check the webcam driver. When drivers get outdated, it can result in devices that don’t communicate properly with your computer.
The solution is to update the Logitech HP Pro Webcam C920 driver to the latest version.

Driver updates aren’t just for those times when peripheral computer devices aren’t working; they are a recommended part of a regular maintenance schedule.

Logitech drivers are available for download from the manufacturer, but using automatic updates is a better long-term solution.

Automatic updates ensure that you have the newest version of drivers before your webcam stops working.

How To Fix a Logitech HD Pro Webcam C920 Driver

Webcam drivers provide communication between your computer and the device and are actually tiny pieces of software.

Most users don’t think about drivers until there is a problem. Driver updates get released periodically by the manufacturer to take care of bugs or to make sure that devices work with the latest computer operating systems.

You can perform driver updates yourself or use a tool that does it for you.

Manual Updates Aren’t Necessary


While you can visit Logitech support and find a driver for your webcam, it can be a cumbersome process. You need to know the model of your device and what driver you need. Driver compatibility can depend on your computer and operating system. You might even need to know if you have a 32- or 64-bit system.

Another problem happens when the manufacturer ends support for specific devices.

Finding the right driver can get much trickier, which is why using automatic updates is recommended.

Choose a Program to Keep Drivers Updated

Automatic driver update software can streamline the process and keep your webcam functioning. Look for a trustworthy company when picking an update tool.

It’s best to avoid free downloads that can come bundled with tools or software you don’t want or need, or in the worst cases, malware.

Premium or paid driver update software can monitor updates, install them automatically, and are safe to use. You can also check the company’s reviews to see what other users think of the tools.

Driver Support is one of the most trusted companies in the industry and has been providing automatic driver updates since 1996. Choose Driver Support to get your webcam working again today and keep it recording moving forward.

Why Is My Logitech HD Pro Webcam Not Working? Try Driver Support

Don’t keep trying downloading random Logitech drivers hoping for a magic solution.

Driver Support takes the work out of webcam driver updates. All you have to do is register the service and then drivers will update automatically. It’s hard to find a better solution for keeping your Logitech HD Pro Webcam working.

Keep your Logitech HE PRO Webcam C920 recording with Driver Support.