iPhone Connects and Disconnects When Plugged In
A recent issue users have encountered is that their iPhone connects and disconnects when plugged in. The issue is not just limited to iPhones either, as iPad users have also reported facing similar problems. There could be various reasons why this happens, so this blog will go through the steps required for you to troubleshoot the problem.
The first thing to check is always the hardware which includes the ports, cables, and the iOS device itself. Doing this will save you a lot of time trying to fix a software issue on your PC or Mac that is actually caused by a faulty cable or phone.
1. Check the Cable
The usual culprit when a phone struggles with staying connected to a PC or Mac is the cable. Cables are small and lightweight – yet also are complex data transfer tools. A broken cable can still work sometimes, which causes intermittent failures that are harder to detect.
With iPhone cords, the connectors are also quite fragile, meaning that the connection issue can originate from either the phone’s charge jack or the computer’s connection port. Inspect the cable for any visually identifiable cracks or blemishes. Pay particular attention to the ends, making sure that there are no exposed wires due to the wear and tear of the connectors.
If there are no exposed wires, you can’t locate a crack in the cable, and the phone still won’t stay connected, try using a different cable. Even though you couldn’t find any visual evidence of a fault, there may still be one, so using another cable can help you localize the issue to a damaged communication wire.
2. USB Ports and iPhone Cable Jack
Although USB ports are generally very reliable, they can develop issues specifically relating to the connection ports. If the iPhone doesn’t stay connected or connects intermittently, try connecting a different device to the same port.
Similarly, if the iPhone’s cable jack is causing the problem, connect the phone to a charger to see if it also struggles to charge. This will show if a faulty jack is interrupting the cable from transferring power or data to the phone.
If you’re facing either of these examples, you’ll have to take the device in for repairs. Luckily, with a faulty USB, you can probably just use another port. However, if the problem originates from the iPhone’s cable jack, you’ll need to take it to an authorized service center.
3. iOS Device Settings
Apple devices are great for managing your content over all your different technology. Using iCloud and iTunes services, you have access to all your content from any of your Apple gadgets. Apple provides these services while also preventing the exploitation of copyrights and the privacy of the content owners.
This additional privacy protection can cause issues when connecting an iPhone to an untrusted computer. To fix the issue from the device’s settings, follow these quick steps:
- Go to Settings on the iPhone then choose General.
- Scroll down to the Reset section.
- On the Reset Screen, select Reset Location and Privacy.
- On the next screen, you will have to authenticate using your pin/passcode in order to complete the reset function. Enter your passcode (or use any other authentication method you have chosen) and you can now reset the Location and Privacy settings.
- Click on Reset to complete the operation.
- If you now reconnect the phone to the computer, you should receive a prompt from iTunes allowing you to “Trust” the phone. Accept all the prompts and that should fix the connection issues.
4. Upgrade iTunes
In some cases, an outdated version of iTunes can also cause the iPhone connecting and disconnecting issue. To fix this, simply update your iTunes software.
To update, click on the Help menu and choose “Check for Updates”, then follow the prompts.
If none of the above has fixed your issue, you will need to investigate whether a device failure is happening.
USBs can have individual device failures. On a windows system, you can check if a USB device has encountered an error from the Device Manager.
To check, do the following:
- Hit the Windows Key and type Device Manager and click on the icon.
2. Scroll down to the Universal Serial Bus Controllers section and check if any of the devices below indicate a failure.
- If you do have a device failure indicated in the Device Manager, right click on the icon and select Properties.
- From the Property Window, select the Driver Tab.
- Select the Update Driver option to check for new drivers
- Follow the prompts and update the driver if Windows locates an update.
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