Fixing Common Zoom Video Conferencing App Problems

With many companies moving to remote work during the COVID-19 pandemic, companies are finding themselves faced with the new challenge of structuring their remote work. Zoom has become a popular video conferencing app, and has been a top choice for many groups and companies pivoting to remote work. However, as is the case with any technological switch, people are finding that they can have a number of issues with it.

To fix these problems, we’ve compiled a guide of the top issues and how to resolve them on Windows operating systems.

Zoom Won’t Connect

If you can’t join a zoom meeting, you may have one of a few problems. Most commonly, the connection error is Zoom error 1001307000.

Internet Issues

Make sure you’re not using a VPN. Check to see if other websites and other software work.

Incorrect Credentials

Make sure the meeting you’re trying to join isn’t password protected. If it is, clicking a link to it may cause your connection to be rejected. Try joining the Zoom ID manually inside the Zoom window.

Antivirus or Firewall

Make sure to allow Zoom in your antivirus or firewall software on your computer, router, or modem. If your security software is blocking Zoom, it won’t be able to connect to meetings.

Network Driver is Out Of Date

If your WiFi or Ethernet Drivers are out of date, you should update them to make sure all your software works correctly.

Try This Time-Saving Shortcut
Start using Driver Support | ONE today and save time and frustration dealing with common Windows device issues. The software will inventory your computer for all active device types we support upon installation. When fully registered the service will update drivers for you automatically.
Download Driver Support
 

Zoom Won’t Share Screen

If you have an older PC, sharing screen on Zoom might be difficult. Screen sharing is very CPU intensive – and if your computer or drivers are out of date, screen sharing may be difficult.

Some PCs with Nvidia cards have issues with sharing screen. You can resolve this issue in the Nvidia Control Panel by disabling automatic graphic card switching.

Zoom Won’t Show Video

Before helping with this problem, we’ll need to diagnose if you mean that it’s not showing anyone’s video, or it’s not showing yours. If your webcam isn’t working, skip to “Zoom Webcam Not Working”. If your zoom screen isn’t rendering anything, continue reading.

If zoom isn’t displaying anything when you join a meeting, you could have a graphic card issue. Make sure you have the correct graphic card drivers installed, and try opening Zoom again after the update.

Still need help, why not give Driver Support a try?
Save yourself time and frustration by leveraging Driver Support machine matching technology provided with your registered service.
Download Driver Support
 

Zoom Won’t Launch

Zoom not opening when you click links? It could be a simple fix!

Sometimes, Zoom updates can cause file issues. Simply uninstalling and reinstalling Zoom should fix this issue. You may need to also examine your browser and see if there are any Zoom plugins installed, and if so, remove them and re-add them after you’re able to successfully launch Zoom again.

Zoom Won’t Install

If the zoom installer is failing, you may have full storage or already have the software installed. Check your file system’s storage and make sure you have room for Zoom on it, and try running the installer again. To get the most recent version of Zoom, go to https://zoom.us/ and don’t download Zoom from 3rd party sites.

If you have room, and Zoom still won’t install, try installing other software. If it works, it could be problems with the Zoom installer. Contact Zoom support for additional help with this problem.

Zoom webcam not working

Is your webcam failing to connect in Zoom? Here’s a quick troubleshooting exercise to fix webcam issues in Zoom.

Make sure the webcam is plugged in

If you’re on a desktop, you may have forgotten to plug the webcam in. If you’re on a laptop, the camera should always be connected, but some laptops have a hardware switch to disable the connection. Check your specific device for more information.

Make sure your webcam drivers are up-to-date

If you have no drivers or outdated drivers, your webcam may not appear in programs.

Make sure other software isn’t using your webcam

Webcams can only be used by one program at a time. If your webcam has an activity light, check to see if it’s on when Zoom is closed. If it is, it’s possible some other software is utilizing it, like Google Hangouts, OBS, Skype. Try closing out of other software, one a time, to see when the light stops.

Try This Time-Saving Shortcut
Start using Driver Support | ONE today and save time and frustration dealing with common Windows device issues. The software will inventory your computer for all active device types we support upon installation. When fully registered the service will update drivers for you automatically.
Download Driver Support
 

Zoom share audio not working

There’s a lesser-known feature of Zoom that allows you to share your computer audio as well. If you’re sharing your screen, by default, it won’t share audio as well. You have to enable that separately.

If your devices are not appearing in this list, you may need to update your audio device’s drivers.

Still need help, why not give Driver Support a try?
Save yourself time and frustration by leveraging Driver Support machine matching technology provided with your registered service.
Download Driver Support
 

Zoom has no audio

Everyone in Zoom off mute, but you still can’t hear anything? Your audio output device may be missing, or the wrong audio output device may be selected. To change your audio output for Zoom to another device, go into your settings:

Changing Audio Devices inside Zoom Meetings

Changing Audio Devices from the Main Menu

Fixing Driver Problems in Zoom

The easiest way to fix many software and hardware problems is to keep your drivers up-to-date. Driver Support keeps your Windows machine operating smoothly and minimizes technical difficulties in important meetings by making sure every device you have plugged into your computer is running the most recent, safe version of it’s drivers. Download Driver Support to fix device driver issues and improve compatibility for all of your devices.

Was this article helpful?