Effective Date: 05/05/2014
If you have questions or complaints regarding Driver Support, please contact us at 7600 Capital of Texas Highway, Building B, Suite 350 Austin, Texas 78731 USA or by email at firstname.lastname@example.org or by phone at (877) 615-2407 (Office Hours: 8AM – 4:30PM Central).
Driver Support complies with the U.S.-E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Driver Support has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Driver Support’s certification, please visithttp://www.export.gov/safeharbor/.
Why Driver Support Collects Personal Information
Driver Support only collects your Personal Information where it is required to provide you the best services and products available. By maintaining an accurate customer database, we are able to send notifications via e-mail to keep you informed about the status of your orders or accounts and to provide updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our products and services.
Why Driver Support Collects Device Hardware and Software Inventory Information
Driver Support collects your device’s hardware and software inventory information in order to deliver our driver and other device-associated recommendations, download access, and installation automations provided in our software. The hardware and software inventory data is essential for our software and servers to match the best updates for a particular system on an ongoing basis. We retain this information in order to continuously improve our matching intelligence based on aggregating and normalizing the data collected across all systems.
What Information We Collect
Driver Support collects your Personal Information at a variety of points, including when you place an order, (which may require you to provide personal information, including a credit card number, to our commerce providers) register software, request services or take part in other activities on our Web site. For example, we often ask for your Personal Information when you are conferring with one of our customer support technicians, downloading a new product or program update, registering your software or purchasing a product. During these interactions we will collect Personal Information relevant to your transacting with Driver Support, such as your name, mailing address, e-mail address, shipping address and credit card information along with information about the Driver Support products you own, such as the activation code or key code, date of purchase and information relating to a support issue. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. When you register, you will be provided with an option to opt-out of receiving promotional information on our products and services. We will not use your personal information for anything other than what you have intended it for. Please be aware that if you prefer not to provide us with your Personal Information, because such information may be necessary for us to provide certain services, we may not be able to, or may choose not to, make such services available to you.
Device Hardware/Software Inventory and Performance Information
The scanning technology present in our software is designed to collect all hardware ID’s and software signatures present in the system and passes this data back to our servers. We use this information so that our servers can respond back to our software with a list of recommended drivers and other software relevant to the discovered hardware. Additional scanning technology present in our software is designed to collect cpu, memory, disk, network, and boot-time related data which is also passed back to our servers. We use this information so that our servers can respond back to our software with potential performance improvements that may be available to the user with the software. While in trial-mode (pre-purchase) this information is not tied in any way to any personal information. Post-purchase and after activation of the software the inventory data is linked to your personal information so that it can be shown as historical information in the software, used as part of our free driver backup service, as well as historical scan information available in your personalized https://secure.driversupport.com/account/ web portal (all features of our software and services). This information is also used to handle any technical, product, or customer support requests that you may send to us. Please be aware that if you prefer not to provide this inventory information, our software will be unable to provide any of our services.
Driver Support does not intentionally gather Personal Information about visitors who are under the age of 13.
Cookies and Other Technologies
Additionally, Driver Support gathers general information about visits to our Web site and stores this information in log files. This information is stored in anonymous profiles and is not associated with a user’s account. This information includes the number of total visits to our Web site, and which browser is used to view our Web site (including the version number). No Personal Information is contained in this data.
On occasion, Driver Support also gathers general information about click-through usage of key features within our software to confirm that software updates are providing the intended user experience. This information is collected in aggregate form and stored in a manner that cannot be associated with any individual. The information includes total clicks on select features available in our software and is used to understand how our software is used, enabling us to improve the software, and provide the best possible user experience for our customers.
We also use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Sharing Your Personal Information
Driver Support maintains this information; but we reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website. If you require assistance, and would like someone to follow-up with you, then you will be asked to provide an email address. The email address is stored log files by a third party, but is not utilized in any way by them and remains our information.
How We Communicate with You
Driver Support has an optional e-mail service for customers who wish to periodically receive promotional information, such as general product, service and Driver Support news. Users can sign up for emails through one of the following processes: (1) an online Purchase; (2) registering through the full application; (3) registering through the trial application; and (4) signing up on the Driver Support website.
Customers are provided the option to opt-out within each e-mail. If you no longer wish to receive Driver Support communications, you may “unsubscribe” from our mailing program at any time in the following ways:
- By clicking on the auto-unsubscribe link included in each e-mail
- By contacting our technical support department at email@example.com
- By visiting your Account page at http://account.driversupport.com/ and changing your preference on the form.
We will then update our database and take reasonable measures so that no further promotional correspondence should be sent to the e-mail address. You may, however, still receive transactional messages.
Driver Support sends required notifications via e-mail to keep you informed of the status of your orders or accounts and to provide updates and technical notices. This service is used for messages that are important for the maintenance of your subscription and the functionality of our services. When you purchase or register a product online, we require an e-mail address for completion of the transaction, which we will use for these communications. In order to stop receiving these notifications, please contact our technical support team at firstname.lastname@example.org. You will be opted out of further communications within 10 business days.
Ways to Update Your Personal Information
Driver Support carefully maintains our customer database in an effort to keep your Personal Information accurate for the purposes for which it is used. It is your right to be able to update your Personal Information as needed. You can correct out-of-date information, update information, remove information, delete your Personal Information or review any information previously provided to Driver Support by visiting the account settings page on. Driver Support or by contacting our support department at email@example.com. Changes will be implemented within 10 business days. We will also respond to access to personal information within 10 business days. Please note, however, that we may retain certain information relating to software licensing and your information for as long as your account is active, as needed to provide you services and may also be retained in our archives. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. When contacting customer service, we will verify your identification through the use of security questions before sharing any Personal Information as it appears in our customer database.
Driver Support’ Commitment to Data Security
Driver Support has security measures in place, such as the following, to protect against the loss, misuse and alteration of your Personal Information in our customer database. Personal Information provided to Driver Support is stored in secure facilities with access restricted to authorized personnel only. We have put in place a series of access-control procedures required for retrieval of personal information. The Driver Support Web site is regularly tested for security breaches to protect against unauthorized viewing of Personal Information.
Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.
Links to other sites
DriverSupport.com Contact Information
For questions about this policy as well as product-related technical support: https://secure.driversupport.com/account/support/contact/
Send all other correspondence to:
7600 Capital of Texas Highway,
Building B, Suite 350
Austin, Texas 78731 USA
Phone: (877) 615-2407 (Office Hours: 8AM - 4:30PM Central)