HP Printer Isn’t Printing Help Guide

By | 2018-07-16T17:50:08+00:00 April 25th, 2018|Categories: HP, Knowledge-Article, Manufacturer Solutions, Printer Solutions|

HP printer wont print is a very common issue and can result from many different reasons like; missing or out-of-date drivers, faulty connections, bad configurations in Windows, etc. Even simple things like no ink or a paper jam can cause frustration with HP printer not printing. Below are a few solutions you may want to walk through in order to try to fix your HP printer issues.

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SOLUTION 1: Check HP Printer Status

Let’s start with the easy and obvious stuff first

1) Make sure your HP printer has enough paper in the paper tray.  If there is paper then make sure non of it is stuck or jammed in the paper feed. If there is please check with your manufacturer on the best way to remove the paper as you dont want to ruin the internal motor or paper feeder.

2) Is your ink or toner empty? Consult your specific printers manual for how to check the ink levels or toner level for your printer. New HP printers will easily display the ink levels or if there is an ink issue on the front screen of the HP printer.

If you need to have your HP printer serviced you may need to contact HP directly via customer support.

SOLUTION 2: Cancel all HP Printer Jobs

Clear out stalled print jobs on you HP Printer

This is a bit more technical but not too advanced that you can’t give it a try. Many times during the life of a HP printer, jobs that you send to it for printing can become stuck in the print queue.  If the job in question stays in the print queue it can stop all other printing from occurring normally on your HP printer. In this case clearing the print queue of all jobs might help get the newer print requests to go through just fine. Lets begin!

1. Go to your Windows Control Panel and select “Devices and Printers”
Your control panel can be reached by typing “Control Panel” in the search bar on Windows 10 or in older versions of windows press Window logo key and “R” key on your keyboard at the same time to open Run dialog. In this dialog, type “control” and hit Enter. This will open Control Panel in most Windows operating systems.


2. Find your HP Printer in the list of printing devices, make sure its the one your are having issues with. Right click on that printer and select “See what’s printing” from the drop down list.

3. When the new page opens click the “Printer” menu item in the top right and select “Open as Administrator” in the drop down menu

4. Open the “Printer” menu item in the top right AGAIN and select “Cancel All Documents”.  At this time a confirmation dialog window may open and you will need to confirm you want to clear all documents in the print queue by selecting “Yes”

Now try running a print again on that HP printer to see if that was the issue.  If that didn’t work please try the next steps.

SOLUTION 3: Set Your HP Printer As Default Printer

Are you sending your print jobs to the wrong printer? Lets check!

Usually when you send a print request Windows will send that print job to what is called the default printer.  If your printer is all hooked up but nothing is printing it could be that your HP Printer is not set to default in Windows.  So all your printing requests are not going to your printer but into a blank void of no return. 🙁  Lets check that and make sure your HP is Default Printer.

1. Go to your Windows Control Panel and select “Devices and Printers”
Your control panel can be reached by typing “Control Panel” in the search bar on Windows 10 or in older versions of windows press Window logo key and “R” key on your keyboard at the same time to open Run dialog. In this dialog, type “control” and hit Enter. This will open Control Panel in most Windows operating systems.


2. Find your HP Printer in the list of printing devices, make sure its the one your are having issues with. Right click on that printer and select “Set as default printer” from the drop down menu. If there is a confirmation prompt please make sure you click “Yes”.

You should now see a nice little green check mark below the icon of your HP printer, this means its now the default printer for Windows.

Go give your printing a try to see if that helped you!

SOLUTION 4: Basic HP Printer Troubleshooting

So ummmm are the lights on and is it plugged in? 

It doesn’t hurt to ask. There are some really easy troubleshooting items you can do to make sure you can print to your HP printer if it stops working or has never worked.

First, check the connection cables from the wall power to the HP printer power connector. Then, check the cabling from your printer to the Windows PC it might be connected too, is the USB cable firmly in place on both ends?

If there is a network cable running to the HP printer for HP network printing make sure that Ethernet cable is snug and check your manual to see if there should be lights blinking to indicate a network connection.

Are there lights on at the front of your HP printer? If they are not and the printer doesn’t look to be powered on, try unplugging it and plugging it back in.  Then make sure you press the power on button on the printer itself.  If the light still dont come on maybe try another power plug in your home just in case that outlet is out.

If nothing works and your printer just wont power on, then you may need to take it to a service center or contact HP support directly for hardware assistance.

Solution 5: Update HP Printer Driver (Recommended)

If above two methods don’t work for you; or if you don’t have the patience, time, or computer skills, to update/fix manually it is possible to do it automatically with DriverSupport.

Automatically update HP Print Drivers  (Recommended)

DriverSupport will scan your computer to detect any problem drivers in your computer. You don’t need to know what operating system your computer is running. It is possible to update the HP Drivers automatically with the  Premium version of DriverSupport . If you want to do this manually see our guide here How To: HP Printer Driver Solutions for Windows

1. Download and Install DriverSupport FREE TRIAL

2. Let the software run the free scan for you to detect all your driver problems and any other optimization opportunities
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3. Click the “FIX IT” button and register DriverSupport to get started updating your drivers for printing devices on your computer

4. Once Registered and in Premium mode the software will walk you through the entire process, plus with your registration you will receive unlimited tech support with our DriverSupport Signature Service! Just call us toll-free after registration.